We want to make selecting and purchasing promotional and customized products easy for you.  

Shipping Delays

Customer agrees that it will not hold KCMM promotional Products accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall KCMM Promotional Products be liable for any consequential or special damages arising from any delay in delivery.

Overages and Shortages

We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 5% over or under the desired quantity. The actual quantity delivered will be invoiced.

Site Pricing and Best Price Guarantee

While we make best efforts to keep our site up to date, we reserve the right to change published prices of product offered on our site at anytime. If a published site price is incorrect on an item you have quoted or ordered, we will contact you immediately with the most updated price or help you choose an alternative item.  We try and keep our prices very affordable for you.  If you do find a lower price on an exact product with a competitive company, we would like the opportunity to meet or beat that price.  We would require a quote in writing. 

Artwork Proof

We provide an e-proof to ensure the accurate reproduction of your logo on our product. We will not go to production until you have approved the e-proof.  An E-Proof will be e-mailed out to you for your approval. It is your responsibility to check detail like spellings, phone numbers and website information. We will not take responsibility for errors once a proof is signed. We will match PMS colours as accurately as our inks will allow, but we cannot guarantee close matches on anything other than white surfaces. While we will always try to supply the exact quantity of goods ordered, but in some cases branded items may be over or under supplied by up to 5% depending on the product and the method of branding required

Payment

All payments are due after art has been approved by you.  Production will not take place until payment is make.  We provide an e-proof to ensure the accurate reproduction of your logo on our product. We will not go to production until you have approved the e-proof.  If you are a corporate client, you can fill out a credit application and we can put you on a 30 day invoicing system.  Just contact us for a credit application.